Improved Bar Experience
We’re always improving your festival experience so you can spend less time queuing at the bar, and more time enjoying the music.
Going cashless will ensure speed of service, increased security and ease of transactions at the many bars.
How it works
- When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event.
- Your wristband will act as your ‘digital wallet’ in all the venues of the event.
- During the event, you can load money to your wristband at our TOP-UP STATION or at the online portal. The Main Top-up station as well as the 24 hour bar will accept cash and cards. The rest of the top-up stations will only accept card payments.
YOU MUST NOT remove the wristband or your ticket will become void.
There might be a delay between your online top-ups and the time when it reflects in your wristband.
All drinks purchased at the festival need to be paid for using your RFID wristband.
Why are we going cashless?
- Faster queues – Cut down your waiting time for drinks.
- Uninterrupted bar service – Card machines require internet (which often overloads at events), while RFID will work online/offline.
- Less hassle – Don’t look for money every time you want to pay.
- Safer way to pay – Gone are the days of withdrawing hundreds of euros, only to lose it on day one. RFID equals no lost cash. All top-up stations will accept cards.
Is there any cost to me?
There is absolutely no cost for you to get or use a wristband. In fact if you top-up using our unique portal, prior to coming to the festival, you can also cash in on some super promos.
How do I know how much I have left on my wristband?
- You can ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining.
- You can also register and log in to our online portal, and check your balance there.
There might be a delay between your online top-ups and the time when it reflects in your wristband.
How can I see my purchase history?
You can see your history of transactions once you register your wristband on our online portal.
Important
- Any credit left on your wristband will be restored only after we verify you are the legitimate owner of the wristband.
- We are not responsible for the misuse of lost wristbands or credit loss while the wristband was lost.
There might be a delay between your online top-ups and the time when it reflects in your wristband.
What happens if I don't spend all the money on my wristband? Can I get a refund?
Yes. Find all the information in the next section.
Cashless wristbands refunds
How do I get a refund?
Make sure you hold onto your wristband after the event and head to the festival portal between Monday 5th June 2023 and until Sunday 11th June 23:59 to claim a refund for any unused credits left in your wristband.
- Create an account. We need your real personal information in order to be able to submit a refund.
- Link your wristband to your account using the code at the back of your chip.
- Enter your bank details and receive a refund directly to your bank account.
A €2.50 banking & processing fee will be applied to every eligible refund.
Refunds for any unused balance on your wristband will be submitted back to your account within 10 working days from the day the portal closes on Sunday 11th June 23:59, unless there is an error in the details you provide which will delay the process. Please keep in mind that it can take up to 1 week for the bank transfer to appear back in your account after we submit it.
Can I get a cash refund during the event?
No. The refund process will ony be through our online portal.
My bank account does not have and IBAN or Swift Code.
All the bank accounts in Europe and even some other countries have it, although sometimes you might need to reach out to your bank to get it. If your account does not have an IBAN, please reach out to help@tixify.com
What if I don't receive my refund?
In case there is an error in your information, we will get in touch with you. If we haven’t reached out to you, it means your refund went through successfully and you just need to wait a bit more.
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