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Terms & Conditions, Cashless Top-Up

  1. These Terms and Conditions will be applied to Earth Garden taking place between Thursday 6th of June to Sunday 9th of June (hereafter known as “the Event”). Earth Garden (hereafter known as “we” or “our”), a registered company in Malta whose registered office is at 179, Triq Ganu, Birkikara. In these Terms and Conditions references to “you” and “your” means any person who has purchased a ticket to attend the Event.
  2. Earth Garden will be a Cash & Card event.
  3. When you arrive at the Event, your ticket will be swapped for a wristband which must remain on Your wrist for the duration of the event as this will ensure You can access all areas within the Event.
  4. There is no activation fee applied when the wristband is activated during the event.
  5. You must not remove the wristband or your ticket will become void. You may not tamper with Your wristband. If we reasonably believe you have tampered with Your wristband, we reserve the right to disable Your wristband and/or reject You from the Event.
  6. Your wristband will act as your ‘digital wallet’ within the Event grounds. You will only be able to pay for goods and services (including but not limited to food, beverages and merchandise) at the Event site using Your wristband (and not using cash).

We recommend that you register your wristband at the event online portal, you can find the instructions at Earth Garden Event Portal https://earthgarden24.eventportal.io/ *Please note: There might be a delay between your portal and the synchronization to the devices.

  1. During the event, You can load money onto Your wristband at one of our top up stations. The Top-up Station will accept Cash and Cards.
  2. You can also load money on Your wristband using the event online portal. The event online portal will be available before and during the Event. The event online portal accepts all debit and credit cards. 
  3. In order to check the balance on your wristband, You can ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining, or you can find the “Topup Stations” next to the bars on the Event site. You can also register and log in to the event online portal, and check your balance there.
  4. You can see your history of transactions once You register Your wristband on the Earth Garden Event Portal https://earthgarden24.eventportal.io/*Please note: There might be a delay between Your purchases or top-ups and the time when it reflects in the portal. 
  5. In the event You accidentally destroy or lose Your wristband, please find our Attendee Support at the Top-up Station to get a new wristband.
    1. In the event You accidentally destroy or lose Your wristband, please note the following:
    2. Any credit left on Your wristband will be restored only after we verify  You are the legitimate owner of the wristband.
    3. We are not responsible for the misuse of lost wristbands or credit loss while the wristband was lost. 
  6. You are entitled to payout of balance loaded onto Your wristband if you do not get the opportunity to spend it all during the Event. There is no minimum payout requiredment, all payouts have a 2.50Euro processing fee.
  7. In order to claim Your refund online, You must make sure You hold onto Your wristband after the Event and head to the event online portal between Monday 10th June 10am and 14th June 23:59 CEST  to claim a refund for any unused credits left on Your wristband. 
    1. Create an account. You will need to provide the following information in order to be able to submit a refund: Name, Email and Date of birth are needed for creating an account. A Valid Ticket Number is needed to access the portal. Your IBAN and BIC are needed to request a refund.
    2. You will then need to validate Your account by typing your ticket number or Your wristband code. You can find the wristband code at the back of Your wristband chip.
    3. Please then enter your bank details and receive a refund directly to Your bank account.
    4. Eligible refunds will be submitted back to Your account within 7 working days after the portal closes, unless there is an error in the details You provide which will delay the process.  Please keep in mind that it can take up to 7 days for the bank transfer to appear back in Your account after we submit it.
    5. In case there is an error in Your information, we will get in touch with You.  If we haven’t reached out to You, it means your refund went through successfully and it is being processed.
  8. Neither we, nor Tixify, are party to any contract between you and a vendor at the Event and neither we nor Tixify shall be liable for, or in connection with, any goods or services provided or not provided by any such vendor.
  9. Neither we nor Tixify accept any liability for any loss or damage which is caused to You or any third party as a result of a wristband which is lost or stolen or used without permission.
  10. You shall at all times remain responsible for the use of Your wristband and the activity on Your online account, whether or not the activity was authorised by You.
  11. Any personal data which You provide to us from time to time in connection with Your wristband may be used by us and our partners, including, without limitation, Tixify and/or our payment service provider:
    1. to administer Your wristband account, process transactions, provide you with the assistance and services you request;
    2. to carry out our obligations arising from any contracts entered into between you and us; and
    3. to notify You about changes to our service, Website and/or the Event.
  12. Without prejudice to any of our other rights, we may (without giving You prior notice) terminate our agreement with You, cancel or suspend your wristband or online account, or refuse a transaction, if we or Tixify has reason to believe that the wristband or online account is being used fraudulently, illegally, or in breach of these Conditions. In these circumstances we may refund any unused credit on Your wristband account at our discretion, provided that we act reasonably.